Effective SuperVISION: A Practical Tookit for Supervisors

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Core Modules:

Introduction to Supervision
Employees are often promoted to a supervisory position because they were an excellent performer in their previous position. Without training in supervisory skills, the new supervisory experience can be challenging and frustrating. Topics covered in this training include the role of the supervisor in today's changing work environment, communicating effectively with employees and management, delegating and assigning tasks, identifying and solving problems and creating an environment of trust.


Interviewing Skills and Behavioral Interviewing
The most accurate predictor of future performance is past performance in a similar situation. Behavioral interviewing focuses on experiences, behaviors, knowledge, skills and abilities that are job related. Training session topics include the benefits of improved hiring skills, how to prepare behavioral interview questions, the steps for conducting an effective interview, and how to hire the best applicant for the job.


Conducting Effective Performance Evaluations
Performance evaluations can be a win/win experience for employees and employers. Learn the six primary payoffs of evaluations, setting performance standards, goals and action plans, preparation steps for the evaluation, and conducting an effective evaluation meeting. The training will also cover designing an employee development plan.


Employee Discipline and Documentation
Employee disciplinary action is often a dreaded task for supervisors. Taking a systematic approach to this process can protect the company from legal issues and provide guidance for the employee to improve performance. The training session will include the benefits of good documentation, the use of an Incident Diary and how to conduct an effective disciplinary meeting.


Coaching Skills
Managers utilize coaching skills to improve employee and team performance, teach new tasks and skills, and support an employee's professional/career development. Coaching provides a context for feedback and a process to support behavioral changes. The training session covers the difference between managing and coaching, the structure of the coaching conversation, and core and advanced coaching skills. Relevant case studies and role plays are used to transfer the coaching skills learned to actual workplace situations.


Goal Setting and Implementation Skills
A goal is a specific and measurable accomplishment to be achieved within a specified period of time and under specific cost constraints. Achieving goals that are the result of sound planning can be one of the most rewarding accomplishments of a group or an individual. In this training session, you will learn how to define your goal by focusing on outcomes instead of activities and how to formulate an action plan, monitor progress and ensure the goal is reached.

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